January 25, 2016
FirstBank unveils enhanced features on mobile banking app: FirstMobile
As part of its effort to boost convenience and ease of banking as well as enhance customers’ digital banking experience in line with its commitment to offer value-added products and services that suit the lifestyles of its customers, Nigeria’s most valuable bank brand, First Bank of Nigeria Limited has unveiled a set of enhanced features in its integrated lifestyle mobile banking app, FirstMobile. The mobile banking app which is secure and easy to use, allows customers to carry out banking transactions on the go from their mobile phones.
FirstBank customers can now conveniently carry out transactions without the use of token to a maximum daily limit of N150,000.00 on the enhanced app using a user-defined transaction pin which is an extra security feature. Customers can also perform the following actions on the enhanced app: Change Transaction PIN, Reset Transaction PIN, Synchronize token, and change their log in pin – mPIN. The new feature also allows Users share their experience on the app with friends and family via Facebook and Twitter using the Share this app menu.
With the smartphone app, customers can enjoy real-time mobile banking services such as domestic funds transfer from self-owned accounts to other FirstBank accounts and other bank accounts; as well as make quick airtime purchase for self and others on all mobile networks; bills payments; cheque services including confirm cheque and stop cheque, flight booking; and quick account services such as account balance inquiry, statement view and much more.
According to the Head, Digital Banking at FirstBank, Mrs. Folasade Femi-Lawal, the Bank will continue to leverage evolving technologies in bringing secure, fast and convenient financial services closer to Nigerians, in line with the bank’s digital banking strategy.
Today, we are delighted that we have been able to deliver an app that supports the consumer lifestyle by providing users with an instant suite of financial options on their mobile devices in a convenient and highly secure environment. By enabling people to use their mobile phones as a tool for carrying out financial transactions and accessing lifestyle content, FirstBank is delivering long-term benefits for both our customers and the Nigerian economy as we continue to put our customers first,” she further explained.
To set up this app on a smartphone, customers with android phones should visit Google Play store to download and install the FirstMobile app. Once installed, customers are required to open the app, tap the REGISTER button and use their FirstBank issued Naira MasterCard or Verve card to activate the app.
The App is currently available on Google Play store, Blackberry world and iOS apple store.
First Bank of Nigeria Limited, a subsidiary of FBN Holdings Plc, is Nigeria’s leading financial services institution by total assets and gross earnings and one of the largest corporate and retail banking financial institutions in sub-Saharan Africa (excluding South Africa). Since its establishment in 1894, the Bank has consistently built relationships with customers focusing on fundamentals of good corporate governance, strong liquidity, risk management and strong capitalization.
FirstBank operates an extensive distribution network with over 750 business locations (623 branches, 61 quick service points and 69 cash centers/agencies), over 2,600 ATM’s and over 10 million customer accounts. The Bank provides a comprehensive range of financial services and has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DR Congo, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.
FirstBank is the recipient of many awards. The Bank has been named “The Best Bank Brand in Nigeria” four times in a row – 2011, 2012, 2013, and 2014 – by the globally renowned “The Banker Magazine” of the Financial Times Group. FirstBank’s brand purpose is to always put its stakeholders, customers and partners at the heart of its business, even as it is poised to standardize customer experience and excellence in financial solutions across Sub Saharan Africa, in consonance with its brand vision “To be the partner of first choice in building your future”. The brand promise is to always deliver the ultimate “gold standard” of value and excellence. This commitment is anchored on the FirstBank’s inherent values of passion, partnership and people, to position its customers first in every respect.
For three consecutive years, 2012, 2013 and 2014, FirstBank was named the “Best Retail Bank in Nigeria” by the Asian Banker International Excellence in Retail Financial Services Awards. Other recent awards include the “Best Bank in Nigeria” in the Euromoney Awards for Excellence, “Best Bank in West Africa” and “Most Innovative Bank in Africa” in the African Banker Awards, “Best Bank in Nigeria” in the EMEA Finance African Banking Awards for the fourth time, “Best Foreign Exchange Services in Africa” in the EMEA Finance Treasury Services Awards, “Best Banking Group in Nigeria” by World Finance Banking Awards, and “Best Financial Reporting Company” by Africa Investor.
Group Head, Marketing & Corporate Communications